FAQ

How long does shipping take?

Orders are processed within 1-2 business days. Delivery within Australia typically takes 5-10 business days. You'll receive a tracking link by email as soon as your order ships.

What's your return policy?

We offer a 30-day return window from the date of delivery. See our Shipping & Returns Policy for full details.

What if my item arrives damaged or faulty?

Contact us at christian@chronox.com.au with your order number and a photo. Under Australian Consumer Law you're entitled to a repair, replacement, or refund for faulty items — we'll sort it quickly.

Do you ship internationally?

Currently we ship within Australia only.

How do I track my order?

You'll receive a tracking number by email once your order ships.

How do I contact you?

Email christian@chronox.com.au — we aim to respond within 1 business day.